Privacy policy

Privacy Policy and disclaimer
The company ASURA MULTISERVIS d.o.o., Bani 75, 10010 Zagreb, Croatia, as a member of the Asura Group, respects your privacy and security of your personal data. The collection, use and processing of your personal data shall be carried out in accordance with these privacy rules and the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, or other applicable regulations applicable in the Republic of Croatia, governing the protection of personal data.
If you want to contact us about your personal information or these rules, please use the contact details below:
Business name: ASURA MULTISERVIS d.o.o.
Address: Bani 75, 10010 Zagreb, Croatia
Telephone number: +385 1 8000 750
  1. The data we are processing
This website is aimed at providing information about the Asura Group, products and services of the Asur Group, and the Privacy Policy in question applies exclusively to this website, and describes how and why we collect information about you as a visitor. Within our activities we can process business contact details of our contacts, which includes customers, suppliers, partners and potential clients, but data are collected only for the purposes for which it is necessary. We usually receive your personal information directly from you in cases when you contact us by telephone, by e-mail or filling out the form available on the Internet site. We will not use your personal information for marketing purposes unless you consent to it yourself.
During your visit to the website, we collect certain data automatically. When using this website, we use certain technologies that automatically collect certain information related to the user's use of our products and services, such as IP addresses or other unique device codes (computers, mobile phones or other devices) that serve to search your website, identify as a registered or unregistered user, technical data that may include the user's URL, browser information, language. These data could enable your identification, but we don't use them for it. From time to time, we use data for statistical purposes, but at the same time we retain the anonymity of each user so that this person cannot be identified.
  1. Purposes of data processing
We use your personal data in various ways, mostly for the performance of contracted obligations to you, but sometimes we use them to improve the functions and contents of the web site, marketing or for security reasons. The following are the purposes and legal bases for processing personal data.
  1. Keeping records of business partners
We process contact details of contact persons of our suppliers as part of the contract which obliges them, during their duration, for the purpose of recording and assessing their services. We also have a legitimate interest in recording potential business partners with whom it wants to establish future cooperation.
  1. Service
If you contact our service, we will need your contact details in order to resolve your request for which you contacted us. Such data will only be used for that purpose. In certain cases, we may use the services of third parties by which we have entrusted your data, to the extent necessary for resolving your case. In the above case, they may be providers of different services, as well as IT system providers providing technical support.

Your conversations with the service can be recorded and such recordings are used to prove the content of the conversation and to improve the quality of our services. If you do not want the conversation between you and our employees to be recorded, we recommend that you use the form of communication via contact form.
  1. Cookies
To maintain the website and ensure the functionality you expect, we use a technology known as “cookies”. Cookies are small files we send to your computer and we later have access to them.
Thanks to cookies from our website, you can search without difficulties and see relevant results. Cookies show us what you are interested in and other visitors to our website, which helps us improve the use of the site for everyone.
Cookies are processed only with your consent. To withdraw consent or agree to use cookies, select the appropriate settings in your browser. However, some of the functions of our website may not work without cookies. When we request consent, we will present the purpose for which these kinds of information about you will be processed and informed of your rights. The policy of using cookies on the web site is available here.
  1. Participation in the recruitment process
When accepting your application during the recruitment process, we will request your specific information, so that we can assess your application. As part of the selection and recruitment process, your personal data may be available to our service providers, primarily to it system collaborators through which the selection and recruitment process is conducted. If you give us your consent, we will keep your data for a period of 2 years, in order to use it for possible future employment.
  1. Marketing
We can send you information about our products and services that might interest you. However, we are allowed to send such marketing materials only if you decide to do so. Note that you can easily unsubscribe at any time, even if you have given your consent to receive our marketing messages. If you no longer want us to contact you for marketing purposes, click the sign out button at the end of our marketing message.
  1. Collection of specific categories of data
On this website we do not collect and do not retain special categories of personal data relating to health, ethnicity, religious beliefs, political views, etc. In exceptional cases when we collect such data, we shall do so in accordance with the applicable law.
  1. Protection of children
Protecting children's privacy is important. We do not want to collect personal information from children (child is defined as a person under 18 years of age) without parental permission or an authorised child guardian. Children should give us personal information only with the express permission of a parent or an authorised guardian. Where possible, we warn children not to provide personal information. If your child has provided personal information and you want to request that this information be removed, please contact 
  1. Security of personal data and duration of processing
We use technical and organizational security measures to protect information that can identify you from manipulation, loss, threats or access by unauthorized persons. We keep the personal information we collect about you in a safe environment. Your personal data shall be protected against unauthorized access, disclosure, use, alteration or destruction by any organization or individual. The processed data can sometimes be stored on the servers of our reliable associates.
The personal data we are processing shall be kept for the period of time necessary to carry out the purpose for which they were collected. All collected data will be deleted after their purpose has been met or stored in an anonymous form.
Some data are stored to respond to pending claims and litigation and to respond to legal and/or regulatory obligations and/or requests from competent authorities. The duration of storage is limited to time limits for the limitation of litigation proceedings or to legal/regulatory time limits during which such data could be requested or used.
  1. Sharing data with third parties
In any case, your collected data will not be sold to any third party for any reason. For the purpose of complying with legal regulations, protecting your rights and property or the security of the Asur Group, its employees and other persons, as well as in the case of the sale of a part or a whole of the enterprise or property, personal data may be shared. Any such shared must comply with the regulations governing the protection of personal data.
With the aforementioned, we can provide your personal information to our reliable partners outside who maintain our IT systems or who provide you with services on our behalf. For example, for marketing, financial or advertising purposes, for the processing of payments, delivery or performance of services. However, under the relevant agreements, these service providers are obliged to use the information entrusted to them exclusively in accordance with our guidelines and strictly for the purpose we have provided. Also, they are obliged to properly protect your data and keep it confidential. In some cases, your data may be processed outside the European Union by our partners. The agreements signed with these partners, however, oblige them to process your data using special security measures, in accordance with the regulations in force in the Member States of the European Union.
  1. Visitor's rights
In general, you have the following rights:
  • You can get a summary of what personal data we have;
  • You can receive a copy of your personal data in a structured, commonly used and machine-readable format;
  • You may complement or correct your personal data;
  • You may request the deletion or destruction of your personal data;
  • You can ask us to stop our processing of your personal data;
  • In case you have given us permission to process your personal data, you can withdraw your consent at any time. Your consent will not affect the lawfulness of the processing carried out before the withdrawal of consent;
  • You can file an objection to the way we process personal data to the Authority.
According to applicable law, there may be limitations to the said rights, depending on the individual circumstances of the processing activity. Contact us in the manner described by introducing part of these rules with a question or request concerning these rights.
  1. Disclaimers
  1. Information purposes
By accessing this website, it will be considered that you are fully aware, without any exception, of the provisions of these rules and that you have fully understood them. The content displayed on this website is presented for information purposes only. These web pages do not give you advice or recommendations, therefore, based on the published content, do not make decisions or act. We recommend that you consult with professional advisors in the relevant field regarding the applicability of some particular aspect of the content.
  1. Information provided “as it is”
The information on this website is given “as it is” and we do not provide any guarantees, express or implied, including, without limitation, any implied guarantees regarding the possibility of sale, suitability for a specific purpose or infringement of rights. We also do not provide any guarantees regarding the completeness, accuracy, timeliness, availability, functionality and compliance with applicable laws. Using this website, you accept the risk that information may not be complete, that it is incorrect or that it will not satisfy your needs.
  1. Links to other websites
This website contains links to other sites, which are not owned by us, and over which we do not have control. Note that we are not responsible for the privacy policies of these websites nor can we monitor them.
This Privacy Policy applies only to information collected at this location. We recommend that you read the privacy statements at every place you visit that collects personal information.
  1. Web sites that contain links to this web page
Apart from other cells of members of the Asur Group, we do not support web pages with links that lead to this web site, and we are not responsible for content on these connected web sites, nor do we have control over data provided by users on these web sites.
  1. Disclaimer of responsibility
Neither we nor our content providers are responsible for any damage or injury caused by access to this website and/or inability to access it and/or rely on the information contained therein. We waive any responsibility for direct, indirect, accidental and consequential damage, damages for the purpose of punishment, special and other damage, damage caused by missed opportunities, loss of income or any other loss or damage. This restriction also covers damage and viruses that can affect your computer equipment.
  1. Copyright and use of content
The content of this website is owned by members of the Asur Group and protected by copyright laws. Market signs, service signs, market names, logos and products displayed on this website are protected worldwide and cannot be used without the prior written consent of the right holder. Download of content from this website is allowed, but only for personal, non-commercial use. No changes or further playback of content are allowed. Otherwise, the content must not be copied or otherwise used.
Unauthorised use of any part of the website is considered a violation of copyright and may result in court and other proceedings against violators. If you think that we have in any way violated your copyright or other rights, please report this to the e-mail address:  
Your request will be considered as soon as possible and if we find it justified, the contested content will be removed immediately.
  1. Use of questions and comments
Questions, comments, suggestions and other communications, including ideas, inventions, concepts, techniques and knowledge that you can forward to us through this website or otherwise, electronically or otherwise, shall not be confidential and shall become our property which it will be able to use without limitation in any way and for any purpose, including the development, manufacture and/or circulation of goods or services.
  1. Applicable law
Your access to this website and its use and content are regulated by the law of the Republic of Croatia and interpreted in accordance with it.

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